Frequently Asked Questions
Everything you need to know about our fresh meal delivery and services.
Where do you deliver your meals?
We currently provide refrigerated delivery services to most metropolitan areas and selected regional suburbs. You can check your specific postcode eligibility at checkout.
How do I store and reheat my meals?
All meals should be refrigerated immediately upon arrival. For the best experience, follow the specific microwave or oven heating instructions printed on each meal label.
Can I customize my meal plan for specific dietary needs?
Yes, we offer a variety of options including Keto, Vegan, Gluten-Free, and Dairy-Free. You can filter our menu by dietary preference or contact our nutrition team for guidance.
What is the deadline for placing an order?
To ensure peak freshness, orders must be placed by 11:59 PM on the cutoff day specific to your region. Usually, this is 3-4 days prior to your scheduled delivery date.
Do I need to be home to receive my delivery?
No, our meals are packed in insulated boxes with gel ice packs designed to keep food at a safe temperature for several hours. You can specify a safe drop-off location during checkout.
What is your refund policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with quality or a missing item, please contact our support team within 24 hours for a resolution.